Fleet Suppliers' Charter

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forthcoming supplements

2007 features list

Fleet operators are being invited to take part in a major initiative designed to highlight and reward excellent service from suppliers. Launched at the 2006 Hit for Six Conference, the Charter for Fleet Suppliers sets out the basic standards fleet suppliers expect from any supplier that deals with them.

The list of standards followed extensive consultation with the industry and are based on the original comments from fleet decision-makers at the 2005 Hit for Six Conference.

The final version of the Charter is set out here and we are asking fleet decision-makers to help promote best practice by naming suppliers which they feel meet these standards.

The process is very simple.

  • Click on nomintion form above, fill it in and press send.
  • Fleet News' staff will carry out some quick checks to make sure the nomination is genuine.
  • The name of the company meeting these standards will then be posted on Fleet News Online, along with any comments from the nominee.

 Nominations will be dated and after six months will be removed from the site to reflect the fast-changing nature of the industry.

Act now. If your supplier has made your business better, then put their name forward and we will do the rest.

John Maslen
Supplements and Events Editor
Fleet News
01733 468307
john.maslen@emap.com
 

NOMINATED COMPANIES

Company
AA Accident Management
Services provided
Accident management service (via Marshall Leasing)
Nominated by
Liz Hollands
Job title
Fleet manager
Company
DTZ
Fleet size
530
Proposer's statement

AA Accident Management efficiently and proactively manages all aspects of our claims from start to finish, resulting in reduced downtime and successful Uninsured Loss Recovery - all with a friendly and helpful attitude. We don't chase them - they chase us!

Company
Automotive Leasing
Services provided
Leasing supplier
Nominated by
Fran Martin
Job title
Fleet Controller
Company
Fibernet UK
Fleet size
90
Proposer's statement
They understand exactly how we work and what we need then strive to achieve the best possible solution for us. They are always helpful and friendly and are a pleasure to deal with. They are always willing to go that extra mile to solve any issues that may (seldom) arise. I would highly recommend them.
Company
Days Contract Hire
Services provided
Leased vehicles
Nominated by
Leigh Weston
Job title
Central Service Manager
Company
Sandvik
Fleet size
322
Proposer's statement
They meet every charter standard listed.
Company
Drive and Survive
Services provided
Driver safety programmes
Nominated by
Mark Rhodes
Job title
Director
Company
EHS GlaxoSmithKline
Fleet size
3000
Proposer's statement
We have been working with them for a number of years now and at various times they have demonstrated all of the items set out in the charter. These include providing us with a single point of contact, working closely with us to find solutions which are win-win-win (for GSK, our drivers and for Drive and Survive), they are responsive to our requests and key to make things work.
Company
Gilder Volkswagen
Services provided
All VW cars and vans
Nominated by
Jayne Thompson
Job title
PA to regional human resources director
Company
MultiServ Group
Fleet size
83
Proposer's statement
They provide excellent customer service. I am always able to contact Richard Storey and he solves all queries or problems efficiently and speedily. They are extremely knowledgeable about all their vehicles and are also very informative.
Company
Grosvenor Contracts Leasing
Services provided
Leased cars
Nominated by
Jenny Thomas
Job title
PA to board
Company
DDD
Fleet size
42
Proposer's statement

Although we are only a small company, Grosvenor give us the attention and service that would be expected if we ran a much larger fleet. Named contacts respond promptly to our questions, queries and requests. They are a very friendly and efficient company, I highly recommend them.

Date nominated
10 March, 2008
Company
ING Car Lease
Services provided
Leasing supplier
Nominated by
Susan Weller
Job title
Facilities Manager
Company
Fortis Commercial Finance
Fleet size
20
Proposer's statement
ING and Gill Exon in particular, meet every charter standard ... and then some! Gill Exon is totally reliable and always goes the 'extra mile'.
Company
Lex
Services provided
Leasing supplier
Nominated by
Justine Brown
Job title
Head of resourcing and contracts
Company
Taylor Woodrow
Fleet size
1200
Proposer's statement
The account team at Lex meet all the standards of the charter and have spent time listening to us. They make improvements all the time to their service to meet our needs and have been very responsive as a company.
Company
Lex
Services provided
Leasing supplier
Nominated by
Tammy Carter
Job title
Group Purchasing/Fleet Manager
Company
Mouchel Parkman
Fleet size
1050
Proposer's statement
We have a single point of contact who is always available and receptive to our needs. We have regular meetings to review our account against the SLA's. They deal with us honestly and with integrity, being pro-active and not re-active to our needs. They work with us in partnership.
Company
Lloyds TSB Autolease
Services provided
Commercial vehicles and cars
Nominated by
Lisa Jones
Job title
Supply Chain Analyst
Company
ABB
Fleet size
710
Proposer's statement

Whether it is Customer Services, Transport, Accident Management, Reception, whichever department you deal with, they are always professional and courteous. We have worked with them for a number of years and their dedication and commitment to our account has never ceased. They are friendly and always a pleasure to deal with.

Date nominated
10 March, 2008
Company
MNH Vehicle Contracts
Services provided
Leasing supplier
Nominated by
John Carter
Job title
Central Service Supervisor
Company
Sandvik
Fleet size
322
Proposer's statement
By putting into practice their company statement to give a very personal level of service regardless of fleet size.
Company
MNH Vehicle Contracts
Services provided
Leasing supplier
Nominated by
Alan Robinson
Job title
Finance Director
Company
SMG Europe
Fleet size
6
Proposer's statement
They not only meet every part of your charter in many areas they exceed it.
Company
MNH Vehicle Contracts
Services provided
Leasing supplier and fleet management
Nominated by
Gavin Bailey
Job title
Fleet Manager
Company
Direct Communications Ltd
Fleet size
44
Proposer's statement
They offer good quality of customer service, competitive contract hire pricing and they go the extra mile to help our company with our vehicles.
Company
Premier Recoveries
Services provided
Uninsured Loss Recovery
Nominated by
Emma Cox
Job title
Staff Services Assistant Manager
Company
Deloitte
Fleet size
1845
Proposer's statement
They are committed in everything that they do and always ensure that we are fully informed of any progress.
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