Zenith Hygiene Group had five business objectives when it installed TomTom across its 117 vehicles: customer service, cost, efficiency, compliance and green credentials.
After just six months, it is achieving success in each of those areas, according to TomTom marketing manager Uk and Ireland Irvin Gray.
Customer service improvements include service level agreement compliance, conflict resolution and accurate arrival time estimates which have led to business retain and winning new customers.
Cost savings have seen average fuel consumption rise from 26mpg in June to 43mpg by September, primarily through behavioural change. The number of events – typically speeding, harsh cornering and braking – and idling times have fallen.
Consequently, CO2 emissions have fallen, also helped by more efficient deployment of resource, vehicle utilisation and routing.
Efficiency has risen thanks to improved workflow management and better scheduling, resulting in more jobs completed per day. On-time delivery performance has risen by 13%.
And compliance to fleet policy has improved. Prior to installation, Zenith’s worst drivers were averaging 200-plus ‘events’ per day. Now the fleet average is 50 per day.
“Our system is also helping Zenith to comply with HMRC through accurate business and private mileage and with VOSA by removing tachograph violations,” Gray said. “And it knows who is responsible for any fixed penalty notices through the drive ID system.”
He added: “Overall, it is saving £10,000 per month, or more than £1,000 per vehicle per year. Return on investment was within six months.”