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Cost Control Administrator

  • Job added:   1 March 2016
  • Job Type :   Permanent
  • Reference :   VMS CC 01

VMS provides a range of services to both blue chip and SME fleet operators and Insurance companies including contract hire, flexi hire, accident management repair and maintenance and fleet disposal and sales services.

VMS have built a strong, dynamic client base and pride ourselves on customer retention. Customer service and client focus are paramount to the business, and as a result an experienced Cost Control Administrator is now required. The position will be based from our Bury St Edmunds (Woolpit) office

Main Responsibilities:

  • Manages client accounts – looking after the client’s vehicles and ensuring good service at all times

  • Negotiates & approves costs for vehicle repairs (including mechanical & bodywork)

    • Requests written estimates, vehicle health checks & pre-mot checks

    • Returns approved order numbers to dealer network

  • Liaise with Claims Department to report accident damage

  • Liaises with VMS Rental to arrange alternative repair options as necessary

  • Research & source alternative part supply

  • Liaise with clients and accounts department as necessary to obtain PO numbers

  • Update costs, notes and status codes on client databases

  • Receive & directs high volume of telephone enquiries as required

  • Approve & updates VMS Rental/VMS Refrigeration costs on client database

  • Deliver written proposals to de-fleet vehicles beyond repair due to excessive costs

  • Arrange for independent engineers to attend workshops & submit damage reports

Person Specification:

  • Technical vehicle knowledge, ideally including some or all of the following;

      • Ford Transit

      • Vauxhall Movano & Vivaro

      • Renault Trafic

      • Mercedes Sprinter 3.5, 5 & 7.5 tonne

      • LDV Maxus

      • Fiat Ducato

      • Iveco

      • DAF

      • Isuzu

         

  • Understanding of vehicle mechanics, parts & repair times

  • Strong negotiator

  • Microsoft Office Suite (mainly Word, Outlook & Excel)

  • Ability to effectively manage budgets

  • Highly organised

  • Effective communicator (written & verbal)

  • Excellent telephone manner

Team player

How To Apply

Please send a copy of your CV to Christopher.Oak@vmsglobal.co.uk

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