Part time Service Administrator
West London, W3
Mon to Fri 3pm to 7pm
Renault-Nissan London West seeks a part-time Service Administrator to join our Aftersales team.
The role will be based at our flagship Park Royal dealership (W3) where we host a large workshop that repairs Renault, Nissan, Dacia passenger vehicles and LCVs as well as and used cars/vans from other makes and manufacturers. This will be a busy permanent part-time role for the selected candidate. Immediate start available!
The role involves managing customers through the entire vehicle service and repair process ensuring that all customers are completely satisfied.
Duties include courtesy calls to customers before their service bookings and feedback calls after their appointment, responding to enquiries on the Motability service and maintenance website, contacting Vehicle Health Check (VHC) customers on ‘amber’ status to arrange service appointments, creating customer invoices and warranty claims, preparing job cards for next day appointments, filing workshop job cards, following up on work in progress (WIP), accurate closing down of workshop invoices and credit notes.
The role will also include occasional covering holidays and absences of Service Advisor colleagues.
A solid track record as a dealership service administrator, service advisor or service receptionist is essential for all candidates as is a working knowledge of Autoline or Kerridge, which will be assessed at interview.
- 20 hours per week
- 5 days per week: Monday to Friday
- 3pm to 7pm
Please note: for business reasons the working hours are strictly 3pm to 7pm, Monday to Friday.
In return we will offer a basic salary of £12,480 pa for this permanent part-time role. Equivalent to £12 per hour (paid monthly).
Fringe benefits include 24 days holiday, employee benefits & discount scheme, pension, subsidised car option after a qualifying period, new retail discounts for partners and family.
To be considered for this vacancy, please reply including your latest CV and a brief covering letter.