FMG Support has reported handling almost 50% more incidents than last year, after responding to nearly 5000 accident calls from customers during the big freeze.
FMG Support’s service centre experienced its highest ever call volumes between December 21 and January 10 from drivers in need of assistance. During the busiest periods FMG Support were receiving two accident calls every minute.
Mark Scanlon, managing director at FMG Support, said: “Even at peak times on the very busiest days our people battled in to work and managed to keep average calls lengths to under two minutes.”