LeasePlan has teamed up with Total Accident Management to offer its Network SME customers an online accident registration and claims management service.
The DIY service, which LeasePlan has branded Network Accident Management, enables an SME to track the entire repair process live online for an accident damaged car or light commercial vehicle on both LeasePlan funded and independently funded vehicles.
Once the SME has registered for the service and its vehicles have been uploaded onto the system, the driver formally reports the accident, and then all aspects of the repair are managed on their behalf. A like-for-like replacement vehicle is automatically offered to non fault drivers to keep them mobile.
If the SME is too busy to view the repair online, courtesy of Total Accident Management’s Repair Tracker service, the driver will receive text updates at each stage of the repair which also notifies when the vehicle is ready for collection.
“When an SME’s vehicle is off the road it potentially has more of an impact on their business than a big corporate. This service enables them to track their vehicle to understand exactly where it is in the process of getting it back on the road,” explained Graham Rixon, operations director from LeasePlan.