A specialist team has been set up by Vauxhall Fleet Aftersales and the Vauxhall Dealer Franchise board with Epyx as part of a customer service programme aimed at maximising service and maintenance work for its franchise network.
Currently, the driver of a leased Vauxhall company car or van will book on line or call text their leasing company when a car requires servicing or maintenance. The leasing company will then use epyx’s 1link Service Network e-commerce platform to book the work online with a franchise dealer.
The specialist team will work with the network to generally improve service levels by increasing communication between the driver and leasing company.
Rob Walsh, from Vauxhall Fleet Aftersales, said: “Every day, a number of service and maintenance bookings are lost to our franchise network through nothing more than a lack of communication. This is frustrating for everyone – the driver, the leasing company, our dealers and ourselves.
“The new Vauxhall team working at epyx will aim to ‘rescue’ these bookings by working with all the parties in the supply chain to solve any issues, raising levels of driver service and dealer business. We believe it is a very positive development.”
Ken Trinder, head of business development at epyx, said: “One of the major motor industry trends of 2010 is a desire on the part of motor manufacturers to ensure that as much fleet SMR work as possible stays within franchise networks.
“Vauxhall Fleet are the first to take this step to ensure that as few potential bookings as possible are lost and should be congratulated on taking the initiative in this area. We believe that many other manufacturers are likely to follow suit.”
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Author
Debbie Wood
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