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Q:

Which manufacturers offer fleet service plans?

A:

BMW

Yes. The Service Inclusive programme typically costs around £300 for a five-year/60,000-mile contract. Service Inclusive Plus adds brake pads/discs, clutch assembly and wiper rubers to the list of included items. There are sector-specific packages such as one for the chauffeur market.

Citroen

Yes. Not off-the-shelf, but Citroën will tailor a service plan for fleet managers, depending on the specific vehicle, age, mileage and usage. A complementary three-year/35,000 mile service plan, aimed at retail and qualifying SME customers, is available on the DS3, DS3 Cabrio, DS4 and DS5 models.

Fiat

No. Fiat does not have fleet specific service plans but it is evaluating the potential as part of its growth strategy for fleet. It currently offers fleet customers enhanced labour rate and parts discount terms.

Ford

Yes. Ford has recently extended its Blue Service package to fleet customers (with a fleet of 25 or more Ford vehicles). Blue Service includes an optional extended warranty/service plan with new vehicle purchases.

Honda

Yes. Service plans typically focus on the retail customer due to the varying mileage requirements of fleet customers. However, Honda can, and does, produce and quote for fleet customers when requested. The price varies, depending on the term and mileage required. All manufacturer-required servicing content is included in the plan.

Hyundai

Yes. Hyundai offers low- and high-mileage service plans up to 50,000 miles, starting from £249 (including VAT). The plans are complemented by 0% finance across any aftersales purchase which exceeds £275, providing an alternative to a standardised service plan. It intends to introduce further service plans covering greater mileages.

Kia

No. There are no plans to introduce fleet service plans, although this is regularly reviewed. The largest volume of potential sales would need to involve contract hire and leasing companies, but their business model includes competing products and services, and the price point required needs significant manufacturer and dealer support.

Mazda

No. Mazda does not currently offer a specific fleet service plan as it is not experiencing demand for them on a wide scale. However, it is an area that Mazda regularly reviews and would introduce if it felt appropriate to do so.

Mercedes-Benz

No. Mercedes-Benz Service Care plans are predominantly used by retail customers and those from the SME sector. There are no specific service plans for corporate customers.

Mini

Yes. A TLC service plan is available free of charge to corporate customers. It covers five years/50,000 miles.

Mitsubishi

No. Mitsubishi Service Plans (MSP) are promoted only to the retail customer at present but some fleet customers have taken the option. The plan covers the first three scheduled services for each model (so either 27,000 miles or 37,500 miles/three years maximum).

Renault

Yes. Not off-the-shelf, but Renault offers tailored service plans (on demand) to corporate customers.

Skoda

No. Historically, Skoda has not had a service plan in place, but during 2014 it will be developing a range of fleet-targeted offers, including the provision of service plans, as part of the development of its fleet and aftersales proposition and the evolution
of the brand.

Toyota Lexus

No. It is something Toyota and Lexus is looking into at the moment and is very much work in progress. There are non-manufacturer (dealer-based) service plans but they change in price depending on location.

Vauxhall

Yes. Eighteen different age/mileage combinations are available from two years/40,000 miles to four years/120,000 miles for cars. A four-year/80,000 mile service plan for an Insignia, for example, costs £1,408. Vauxhall is working on service plans for van fleets.

Volkswagen

Yes. A fixed price service plan is offered to retail customers and SME buyers (up to 50 vehicles). For fleets with more than 50 vehicles, Volkswagen offers a tailor-made service maintenance and tyres solution. It says that because all fleet drivers tend to have different requirements, it is more difficult to offer an off-the-shelf service plan.
 

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