Head of Customer Services Fleet Finance
£85,000 p/a plus benefits
Our client is the Financial Services division of one of the world’s leading Automotive Manufacturers and one of the largest Automotive Bank’s in Europe.
The Fleet Business offers a total solution to the UK Business Market place supporting SME’s to Large Corporates and the Public Sector. They are not tied to any one brand therefore their size, scale and quality of service make them one of the fastest growing and largest operators in the sector.
As the business continues to build and grow there is now an exciting opportunity to join the Senior Leadership Team in a newly created role that will lead the Service Delivery functions ensuring that Business Customers receive and experience customer service excellence.
This is a significant leadership role leading a large and highly skilled team that operates in a highly demanding and fast paced environment.
We are looking for an individual with a proven track record of career success gained in a Business to Business environment that can evidence excellent team leadership qualities and a commitment to excellence in Customer Services.
Exposure to working with external suppliers would be a clear advantage as this role will have significant external supplier management responsibilities. There will be a requirement to continually review performance ensuring the level of service provided to customers is fit for purpose.
The ideal candidate will have significant experience gained within an Automotive environment serving business user customers. They will have experience of working with internal stakeholders and suppliers ensuring that the increasing demands of customers are exceeded.
This role also has responsibility for generating both operating and financial efficiencies.
In the first instance send your CV in confidence to Graeme Chisholm at firstname.lastname@example.org.
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