Support and Logistics Manager
Location: Exeter or Bodmin covering the SWW Operational Region
Business Area: Kier Utilities and Rail - South West Water
Permanent, Full time 45 hours a week
Kier has a long-standing relationship with South West Water spanning over 25 years. We're delighted that we've recently been reappointed to the Network Services Alliance (NSA) Framework, a new network repairs and maintenance and developer services contract, that starts in April 2020 for up to eight years.
Kier and SWW, as an Alliance, have high ambitions for our new service; to deliver an industry leading Customer Experience to the 1.8 million customers that South West Water serve.
We are looking to recruit a Support & Logistics Manager for the Network Service Alliance. This is a new and exciting opportunity that will require you to assist in the establishment, development and growth of the site support function by enabling the team to successfully meet the challenges that lie ahead. You will report to the Networks and Customer Manager and are responsible for leading a team of frontline managers and supervisors to carry out all site support activities on the Alliance workstreams such as backfilling, reinstatement, barriers, vacuum excavators and stores.
Design, build and implement an efficient and robust site support hub function on the Network Service Alliance
Lead and inspire a team of site support managers and supervisors to deliver a consistent & qualitative service to stakeholders
Lead a team of direct and sub contract site resources to provide a safe, effective and efficient delivery model to meet demand.
Drive backfill, reinstatement and barrier operations to consistently demonstrate behaviours and processes that deliver a leading customer experience
Lead reinstatement operations to meet performance against legislative and contract performance indicators.
Aid in the ideation and implementation of Reinstatement strategies.
Overall responsibility for reinstatement NRSWA compliance within the area.
Responsible for the co-ordination of photograph and system compliance for backfill, reinstatement and site clearance activities.
Co-ordination of site inspections with local Highway Authorities
Ensure all employees are up to date of any changes to, and the cost implications of non- compliance of, the NRSWA legislation.
Represent the department and Alliance members positively in council / client and internal meetings.Key Accountabilities:
Provides a working environment where safety is key consideration above all else
Drives quality improvements to ensure NRSWA compliance within KPI's
Manage O Licence compliance
Manage resources to ensure we have right levels to meet demands efficiently
Work with Commercial team to understand spend against budget and identify areas to drive efficiency.
Monitor and record the 1st time perm ratio to ensure compliance against targets.
Lead the area with defect escalation, coring disputes with highways
Work closely with your peers and client to ensure your team is providing the best possible service at all times
Identify and implement training needs for the site support teams
Facilitate post training requirements and audits
Engage with suppliers on new / current materials and share best practices for the Alliance.
Work towards smarter end to end process with backfill, reinstatement and site clearance to reduce road occupationEssential
Ability to lead on the provision of excellent Customer Service (internal and external) for all site support activities
Experience of managing O License compliance
Excellent knowledge of NRSWA, SROH, WRAP legislation and initiatives
Able to develop long term strategies and implementing them to deliver excellent results.
A Level or equivalent qualification
Full Driving Licence Bring your talent and ambition to Kier and you'll enjoy the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture. You can also expect a competitive salary and a strong benefits package that includes:
Company Car/Car Allowance
Private Health Care
Free Life Assurance
Access to our valuable pension scheme Matched up to 7.5%
Kier Retirement Savings Plan
Generous annual leave allowance
Options to participate in Cycle2Work and
Payroll Giving schemes
Two employee Share Scheme options
Flexible and Agile working (dependent on your role)
Employee Assistance Programme
Access to Kier Rewards, our exclusive Discount Shopping
Site with deals available at over 800 retailers
Plus many more benefits geared to your wellbeing.
It's worth remembering that we'll undertake the relevant/ standard employment checks if you're successful in the selection process. This includes taking up your references, as
well as checking your ID, driving licence (if appropriate) and your right to work in the UK. Some roles may also be subject to further pre-employment checks.
Make the journey. Leave a legacy.
Closing date 28/11/2019
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