Close Close
Fleet Events
Fleet News

Call Centre Operations Manager

  • Job added:   18 March 2016
  • Salary :   Negotiable based on experience and qualifications
  • Job Type :   Permanent
  • Reference :   VMS Ops Manager

Location:                     Bury St Edmunds

Salary:                         Negotiable based on experience and qualifications

Date posted:                March 2016

Job type:                      Full Time - Permanent

Company:                    VMS Fleet Management

                       

Summary of role:

VMS (Fleet Management) Ltd is a forward thinking fleet management and contract hire company with facilities throughout the UK.  VMS provides a range of services to both blue chip and SME fleet operators and Insurance companies including contract hire, flexi hire, accident management repair and maintenance and fleet disposal and sales services.

VMS have built a strong, dynamic client base and pride ourselves on customer retention. Customer service and client focus are paramount to the business, and as a result, an experienced Fleet Maintenance Cost Control Manager is now required to take responsibility for ensuring we achieve the best costs on all works to vehicles.

As part of our continued growth we are now looking to appoint a Fleet Maintenance Cost Control Manager.  This position will be based at our Bury St Edmunds (Woolpit) office.

The Role:

  • Motivate, lead and manage a small team of Maintenance Cost Controllers

  • Process and authorise repairs

  • Maintain good working relationship with clients and repairers

  • Manage manufacturer’s warranty processes, policies and procedures

  • Allocate jobs and workloads, scheduling, completing team-related paperwork and communicating with managers and senior-level staff members

  • Audit and assist with internal allocation of work for in house technicians and oversee a small team of advisors

  • Assist the Fleet Engineer with development of networks, internal workshops and compliance

The ideal candidate should:

  • Be a team player

  • Have excellent leadership skills

  • Excellent knowledge of technical/mechanical operations, ideally with HGV and / or LCV experience

  • Background in engineering, commercial vehicle or heavy commercial vehicles is advantageous

  • Have extensive knowledge of HGV and LCV repair methods

  • Be professional, and positive

  • Have integrity, initiative and focus

  • Be able to think, communicate and present information effectively

  • Be able to motivate a team

The successful candidate is likely to have experience of some or all of the following: Fleet Maintenance, Heavy Goods Vehicles, HGV, Fleet Manager, LGV, Vehicle Maintenance, Cost Controller, Transport Manager, Automotive Repair, Logistics, Service Manager, Fleet Maintenance Controller, Repair Manager etc.

How To Apply

Please submit a current copy of your CV to [email protected] stating where you saw the position advertised and demonstrating how you have the necessary skills to make a contribution to the development of the role and the business.

Apply for this job

Please complete the form below.

 *
 *
 *