VMS provides a range of services to both blue chip and SME fleet operators and Insurance companies including contract hire, flexi hire, accident management repair and maintenance and fleet disposal and sales services.
VMS have built a strong, dynamic client base and pride ourselves on customer retention. Customer service and client focus are paramount to the business, and as a result an experienced Cost Control Administrator is now required. The position will be based from our Bury St Edmunds (Woolpit) office
Manages client accounts – looking after the client’s vehicles and ensuring good service at all times
Negotiates & approves costs for vehicle repairs (including mechanical & bodywork)
Requests written estimates, vehicle health checks & pre-mot checks
Returns approved order numbers to dealer network
Liaise with Claims Department to report accident damage
Liaises with VMS Rental to arrange alternative repair options as necessary
Research & source alternative part supply
Liaise with clients and accounts department as necessary to obtain PO numbers
Update costs, notes and status codes on client databases
Receive & directs high volume of telephone enquiries as required
Approve & updates VMS Rental/VMS Refrigeration costs on client database
Deliver written proposals to de-fleet vehicles beyond repair due to excessive costs
Arrange for independent engineers to attend workshops & submit damage reports
Technical vehicle knowledge, ideally including some or all of the following;
Understanding of vehicle mechanics, parts & repair times
Microsoft Office Suite (mainly Word, Outlook & Excel)
Ability to effectively manage budgets
Effective communicator (written & verbal)
Excellent telephone manner
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