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Implementation Manager

  • Job added:   23 December 2015
  • Job Type :   Permanent
  • Reference :   PSCHE IM

Implementation Manager

Regional roles - Substantial basic salary with OTE plus benefits and a company car

Would you like to be part of a team that supports a premium brand Network in a new project to promote behavioral change and deliver an industry leading aftersales process?

This is a unique opportunity to be part of a focused implementation and change management team in supporting a complex but rewarding national project designed to deliver a truly excellent customer experience.

You will:

  • Have strong knowledge and experience of workshop daily operations and Aftersales process

  • Have an automotive aftersales technical background

  • Be familiar with DMS systems (ideally CDK and Pinnacle)

  • Be knowledgeable in change management methodologies

  • Be able to train and coach Dealer Staff and Management to change their process and ways of working

  • Have the ability to rapidly build personal relationships

  • Be able to create engagement and commitment

  • Have an analytical approach and be an advocate of Best Practice

  • Have a consultative and assertive approach to coaching                                                                                                                               

Responsibilities:

  • Create realistic and achievable implementation plans

  • Coach Dealer Management in their role in the new way of working

  • Coach Supervisors,  Technicians and workshop support staff in their new roles

  • Support the effective use of integrated DMS and manufacturer systems

  • Enthusiastically support the delivery of sustained process and behavioral change

To be considered for this role, you must have good knowledge and experience of daily workshop operations and have previous coaching experience (ideally within change management).  Applicants should be aware that considerable UK travel and overnight stays will be required for this role.

DEKRA Automotive is a progressive company with proven success in the automotive industry.  In return for your passion and commitment to the role, DEKRA Automotive will offer you a career and the opportunity for continuous professional development.

 

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