Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 17 centres. We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration.
Due to the significant growth in the volume of both vans and trucks in our sales channels, we are now adapting our six-acre site in Coventry to become a dedicated auction centre for HGVs, and is set to open in January 2017.
About the Role
In order to support this exciting new proposition we have various management roles available. The management positions will be fundamental to the success of the site and will coordinate the day to day operations of the business. Reporting to the General Manager the management team will liaise with customers and help grow the business. The positions are:
You will effectively manage all aspects of the Auction Centre’s office operations, specifically administration and payments, ensuring processes are completed efficiently and your team are consistently providing customer service excellence at all times. Ensuring we meet customer and internal SLA and KPI requirements at all times. You will develop collaborative relationships with vendors and buyers, making sure you understand their needs, and identify ways to build existing business for the Auction Centre.
You will have responsibility for co-ordinating the logistical planning of collections and deliveries of trucks, trailers and plant equipment from across the UK ensuring the cost effective use of internal and external resource. Ensuring we meet customer and internal SLA and KPI requirements at all times.
With overall responsibility for the Yard Operations team, you will make sure Auction Centre yard is managed effectively, including the inspection, imagery, administration, coordination and movements of vehicles. Ensuring we meet customer and internal SLA and KPI requirements at all times. Accountable for managing the Health and Safety systems on site and ensuring full compliance, training and inductions are undertaken in accordance with company policy.
You are a successful and collaborative leader, engaging and motivating your team to exceed expectations and deliver exceptional customer experience at all times.
Comfortable working within rigid regulations and procedures, you will have experience working within a customer facing role. You are pragmatic and have excellent negotiation skills, with the ability to resolve customer queries and complaints to a mutual satisfaction. A quick thinker, you’re able to use your initiative and be flexible, reacting to change quickly and effectively. You are highly organised with the ability to work to tight deadlines, prioritise workloads and delegate tasks appropriately. Good analytical skills and the ability to work in line with KPI’s and SLA’s are also an essential requirement.