My client, Vauxhall Motors is currently looking for a Technical Field Manager to join their regional team in the North West of England.
The Technical Field Manager is responsible for managing cases escalated via the European Contact Centre to a successful outcome. This may call on their outstanding communication skills to deal empathetically with sensitive customer concerns or their outstanding technical knowledge to resolve problematic issues.
This could prove an excellent opportunity for a capable Service Manager or Workshop Controller with first rate interpersonal skills to move over to this respected Manufacturer.
With responsibility for a territory encompassing around 45 Retailers and a Regional Technical Centre this position offers an attractive base salary, field allowance, pension and bonus opportunity and will appeal to self-motivated individuals with a strong customer focus ethic.
Meet with Retailers and Customers to achieve a satisfactory solution to escalated customer problems
Coach Retailers to repair vehicles ‘Right First Time’
Identify and report all relevant product concerns to Product Evaluation in a timely manner
Ensure appropriate processes are in place at retailer level to achieve annual Safety and non-Safety campaign completion rates
Develop and monitor Retailer action plans to support Targets for Warranty and Policy spend
Work closely with European Contact Centre organization to ensure fast and effective case resolution
Support fulfilment of Service Special Tools, including audits as required
Assess Pre Delivery Inspection Centre performance and advise on appropriate training and standards
Work closely with Regional Technical Centres to resolve escalated cases and share lessons learned
Capable of representing Vauxhall in a defined geographical area and conducting structured meetings with Fleet and Retail operators and business leaders at all levels
Knowledge of motor industry and ancillary trade practices, including Retailer facing operations, with a particular focus on aftersales/customer care
Proven competency in automotive diagnostics with supporting qualifications such as C&G, NVQ or equivalent experience is essential
A good understanding of motor vehicles, with the ability to advise Retailers on how to repair faults
Exposure to a customer facing environment will be highly regarded
Self-motivation and able to work from home base and work unsupervised on a daily basis
Outstanding communication skills able to adapt to suit the target audience
Good planning and organisational skills to maximise productivity
IT literate and able to use Microsoft Office Suite including Powerpoint
Adecco are an employment business. Adecco are an equal opportunity employer.