Fleet News

Vehicle Rental Manager

  • Job added:   14 January 2016
  • Salary :   £20,000
  • Job Type :   Permanent
  • Reference :   Kia

Primary Objectives


Effective management of rental operation to provide a comprehensive vehicle rental service including selling, control of documentation, vehicle supply and maintenance – to provide a courteous and efficient service ensuring a high level of customer satisfaction.


Requirements of the role


·         Ensure all customers are dealt with promptly and courteously in a helpful and professional manner.

·         Ensure rental bookings are taken using sound qualifying techniques (considering high risk customers) in the office and on the telephone.

·         Ensure the completion of the appropriate legal documentation (rental agreements), ensuring customers meet the required criteria, checking driving licences and documents.

·         Ensure vehicles are delivered and collected when necessary and also manage the delivery drivers.

·         Ensure vehicles are prepared – valeted, in perfect, legal working order, fuel e.t.c.

·         Ensure the correct handover of vehicles with the operation of the controls explained to the customer when necessary.

·         Control the administration for the department in-line with Rental programme audit criteria – month end procedures (agreement register, utilisation figures, sales and payments and vehicle history).

·         Account for daily takings and payments – secure cash.

·         Ensure and maintain a reservation system for planning availability and booking of vehicles.

·         Administer insurance claims and documents

·         Control the rental fleet taking into consideration the sales department – fleet rotation, organisation of new vehicles and de-fleeting  etc..

·         Time management of rental team ensuring the office is open at the appropriate times.

·         Liaise with other departments as appropriate.

·         Consider other rental companies, being aware of their prices e.t.c.

·         Market the department and prospect for business when necessary.  Consider radio and press advertisements.

·         Follow up all customers to ensure their complete satisfaction.

·         Keep the rental reception tidy and customer friendly.

·         Observe all relevant Health and Safety procedures.

·         Attend training courses as required.

·         Carry out other duties as required from time to time, including valeting vehicles


Skills/experience requirements


·         Some experience of selling services role, coupled with back-up administration duties

·         Record of safe driving

·         Proven track record of car rental role, including experience of agreements and insurance

·         Experience of supervising a small team


Person specification


·         Good qualifying and closing skills

·         Self-organised and able to maintain a sound admin system

·         Able to communicate with customers in a friendly and professional way

·         Highly self-motivated and able to work with the minimum supervision

·         Motivated by selling and running own department

·         Genuine interest in customer satisfactory and their own contribution

·         Current clean driving licence

·         Marketing and prospecting skills


How To Apply

Please send a copy of your CV and covering letter to our recruitment team.

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