Fleet News

Vehicle Rental Manager

  • Job added:   14 January 2016
  • Salary :   £20,000
  • Job Type :   Permanent
  • Reference :   Kia

Primary Objectives

 

Effective management of rental operation to provide a comprehensive vehicle rental service including selling, control of documentation, vehicle supply and maintenance – to provide a courteous and efficient service ensuring a high level of customer satisfaction.

 

Requirements of the role

 

·         Ensure all customers are dealt with promptly and courteously in a helpful and professional manner.

·         Ensure rental bookings are taken using sound qualifying techniques (considering high risk customers) in the office and on the telephone.

·         Ensure the completion of the appropriate legal documentation (rental agreements), ensuring customers meet the required criteria, checking driving licences and documents.

·         Ensure vehicles are delivered and collected when necessary and also manage the delivery drivers.

·         Ensure vehicles are prepared – valeted, in perfect, legal working order, fuel e.t.c.

·         Ensure the correct handover of vehicles with the operation of the controls explained to the customer when necessary.

·         Control the administration for the department in-line with Rental programme audit criteria – month end procedures (agreement register, utilisation figures, sales and payments and vehicle history).

·         Account for daily takings and payments – secure cash.

·         Ensure and maintain a reservation system for planning availability and booking of vehicles.

·         Administer insurance claims and documents

·         Control the rental fleet taking into consideration the sales department – fleet rotation, organisation of new vehicles and de-fleeting  etc..

·         Time management of rental team ensuring the office is open at the appropriate times.

·         Liaise with other departments as appropriate.

·         Consider other rental companies, being aware of their prices e.t.c.

·         Market the department and prospect for business when necessary.  Consider radio and press advertisements.

·         Follow up all customers to ensure their complete satisfaction.

·         Keep the rental reception tidy and customer friendly.

·         Observe all relevant Health and Safety procedures.

·         Attend training courses as required.

·         Carry out other duties as required from time to time, including valeting vehicles

 

Skills/experience requirements

 

·         Some experience of selling services role, coupled with back-up administration duties

·         Record of safe driving

·         Proven track record of car rental role, including experience of agreements and insurance

·         Experience of supervising a small team

 

Person specification

 

·         Good qualifying and closing skills

·         Self-organised and able to maintain a sound admin system

·         Able to communicate with customers in a friendly and professional way

·         Highly self-motivated and able to work with the minimum supervision

·         Motivated by selling and running own department

·         Genuine interest in customer satisfactory and their own contribution

·         Current clean driving licence

·         Marketing and prospecting skills

 

How To Apply

Please send a copy of your CV and covering letter to our recruitment team.

Apply for this job

Please complete the form below.

Your data is used to notify the employer of your interest and they may contact you about the vacancy. We will not use your data for any other purpose. Your details will be deleted from our database seven days after the vacancy closing date.

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