Are you looking for an exciting change of direction in your career that will allow you to use your existing knowledge of the transport sector, and or public sector clients, in a different way?
Would you like a role that gives you the opportunity to work on growth and innovation alongside your clients?
Do you have a passion for shaping the future of public transport now and in the future?
Do you want to work with some of the very biggest names in public transport, to help support and grow sustainable solutions that connect communities, drive economies and offer the promise of mobility to all who desire it?
Are you skilled at building strong relationships with your clients?
Do you have the drive to take extraordinary steps to understand your customers’ needs, wishes and aspirations?
If so, we would like to hear from you...
We are looking for a CRM who can understand and champion the customer’s journey and who will strive to continually improve processes to ensure excellence in customer service delivery. You will lead and motivate a team of staff to ensure they are giving the best customer service possible. You will know our products and quality procedures inside out and be able to communicate them to other members of staff. Your team will be based in any of our UK offices, to successfully manage them you will have a strong history of people management.
Working strategically with the Director of Customer Care you will promote a culture of continuous improvement and demonstrate a proactive leadership style. The CRM will manage the day to day operations, working with their highly skilled team to solve customer requests and proactively offer ideas and insights to improve the customer's issues and challenges.
ITIL qualifications would be an advantage. If you don’t already possess these, then a willingness to work towards obtaining this standard is required.
The role is based in Aberdeen or Staverton (Wiltshire) and will involve travel.