Customer Service Team Leader Office based, high basic plus benefits Would you like to lead an enthusiastic and dynamic team who excel in customer services? As the Team Leader, you will be responsible for motivating and managing the Service Planning Team whose main focus is to take calls from customers to arrange vehicle inspections tailored to suit the type of vehicle being inspected and deploy a suitable engineer. Key Duties: • Answer incoming calls and assist customers with their specific enquiries • Book and allocate customer jobs to engineers • Update database/portals with changes and status of each customer • Liaise with engineers to book follow on jobs for customers • General administration including taking payments, issuing receipts and customer correspondence via email and post • Work to SLA's for our existing customers Essential Requirements: • Experience within a customer service environment, preferably in an office/contact centre environment • Experience of leading and managing customer service professionals • Excellent communication skills along with a good telephone manner • Proven experience in providing exceptional customer service • Ability to inspire and motivate a team • An ability to deal professionally, calmly and tactfully with customers and internal colleagues • Proficient in all Microsoft Office applications • A good geographical knowledge The ideal candidates will also possess the ability to work on their own in a busy environment, use their own initiative, provide exceptional levels of customer service at all times, strive to go the extra mile and be a great team player. This is varied leadership role in a fantastic team environment which offers the opportunity to make a difference to our business. Automotive experience is not essential for this role.
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