Fleet News

VELO name change as BT deal struck

VELO Motor Accident Management has changed its name to Aon Motor Accident Management and announced a three-year deal to handle the fleet accident management for BT's 55,000 vehicles - one of Britain's biggest fleets.

The BT appointment, following a competitive tender, means Aon Motor Accident Management will be increasing its Henley-based operational staff to handle the additional business.

With the BT business the company is now managing more than 150,000 vehicles, including many FTSE 100 clients and other household names. Services include 24-hour incident control and claims handling, the provision of relief vehicles and collection/delivery, as well as uninsured loss recovery.

A new system means the accident management process can be initiated by the customer using telephone, fax, e-mail or letter, with all subsequent actions being system driven and time monitored. The development of internet technology will allow the client or driver to view an individual claim from home or office.

Dave Rawlings, BT fleet product and services supply manager, said: 'We feel Aon has shown the kind of flexibility to manage change that we needed as well as the resources to invest in systems that will keep our repair costs down and reduce off-the-road timescales.'

Aon says further productivity gains and service benefits will follow with systems development, including providing an extension of the system to the company's 250 repairers, who will be able to directly schedule repairs online.

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