Fleet News

Telematic move speeds up times for Queens Motors

A VEHICLE recovery company is reporting a cut in response times by a quarter after fitting on-board telematics to its fleet.

Croydon-based Queens Motors, which became the first transport operator to use Siemens VDO NavComm last year, fitted the system to 30 of its 60-strong fleet and claims the system helps drivers re-route around the busy south London streets where the firm operates, cutting a valuable 25% off the time of callouts.

The firm has also found other benefits from using telematics. Managing director Terry Palfrey said: 'The two-way communication provides us with an invaluable workflow and fleet control system. At any given moment we can ascertain where any particular vehicle is, what its status is, as well as expected time of arrival.

'Also the system permits driver feedback information about the callout, which when we are working for a motoring organisation enables us to report the details back to our customer in more or less real time.'

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