Fleet News

Motability makes strategy changes

MOTABILITY Operations has launched a new strategy outlining what it expects from dealers in the scheme in a bid to improve efficiency and service.

The charity helps disabled people and their families become mobile using Government allowances.

It says its new Dealer Partnership allows dealers and retailers working with the Motability scheme to operate more efficiently, with systems such as handling applications online, a vital requirement before they can sign up.

The new criteria replaces its First Class Supplier (FCS) network that ceased operation in June and has been launched after a consultation involving customers, dealers/retailers and manufacturers.

A charity representative said dealers and retailers involved will also have more control in the day-to-day management of Motability business and own customer relationships if they meet enhanced standards of service required.

Two levels are available – Premier Partner and Dealer Partner, depending on the elements of service, number of trained Motability specialists, and aftersales care they are able to offer.

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