Fleet News

Carmakers answer concerns over free servicing

CAR manufacturers have moved to quash fears that fixed cost servicing packages could leave fleets open to prosecution in the event of an accident.

Lloyds TSB autolease had warned that work carried out under such ‘lock-in’ schemes did not produce an invoice because there was no additional charge. The firm feared the lack of an invoice meant fleet operators would be unable to provide an audit trail of work carried out on a car in the event of an accident, leaving them vulnerable to prosecution (Fleet NewsNet, July 14, 2005).

A spokesman for BMW said: ‘Some fleet operators aren’t actually aware that they need to keep a list of all the work carried out on the car.

‘If they’re running a car with a service-inclusive package, they just need to ask the dealership and they’ll print off something that details the work carried out.’

A spokeswoman for Audi said fixed cost servicing packages were offered on the A8, with optional maintenance plans for other models.

She said: ‘When work is carried out at an Audi centre, everything is put in the car’s log book as well as on an internal database system for warranty purposes.’

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