Fleet News

Motability ends own inspection scheme

MOTABILITY has dropped the vehicle inspection part of the hand-back process for its customers to make the system more user-friendly, but has vowed it will not result in more poor condition cars hitting the used market.

Previously, customers had to have a full inspection by the RAC to ensure the car was within wear and tear guidelines, but Motability says the procedure was costly, time-inefficient and intimidated many of its customers.

Dealers are now being trained to take the cars back and complete a vehicle description form instead.

Customers who return their cars in good order will receive a £200 bonus.

Chief executive Mike Betts said: ‘One of the biggest fears of our customers is that they will be financially penalised for any damage to their car that will be highlighted during an inspection at the end of the lease – we hope these changes will see an end to those worries.’

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