Fleet News

JD Power ranks RAC highest in roadside assistance

For the fourth consecutive year, RAC has been ranked highest in the 2009 UK Roadside Assistance Study.

The study is an annual independent survey undertaken by JD Power.

The RAC has secured this title more times than any other breakdown provider.

The survey of almost 2,800 UK motorists showed that RAC was highly commended in all three factors driving customer satisfaction:
• Timing - the time taken for help to arrive and time taken at the scene
• Operator/dispatcher - including the time taken to answer the phone and the friendliness and reassurance offered
• Mechanic/vehicle driver - including the appearance of and courtesy, knowledge and expertise levels of patrols.

Neil Thompson, director of service delivery, said: "It’s been a challenging year in the current economic climate, but this award is testament to RAC’s ongoing commitment to ensuring our customers are at the heart if everything we do.

“This is the seventh time RAC has secured the top spot since the survey began in 1998. It shows that the initiatives that we put in place are valued by our customers, who clearly expect, and indeed, deserve the highest standards of service from us."

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