Cybit have announced a new Fleetstar implementation for Volvo Construction Equipment Division, Volvo Group UK Ltd. Fleetstar now enables Volvo Construction Equipment to react quickly to customer calls, manage its service engineers more effectively and deliver increased quality of service to customers.
Volvo Construction Equipment uses Fleetstar’s customisable reports to establish and monitor benchmarks for its customer SLAs – most of which relate to response times to emergency calls. Fleetstar will also help the company to manage duty of care responsibilities: average speed reports and elimination of telephone communication – by identifying real-time engineer positions on screen – both contribute to a safer working environment for mobile engineers.
“The implementation of Fleetstar has, from start-to-finish, fitted in perfectly with our business,” commented Glynn Redshaw, national service manager, Volvo Construction Equipment Division. “The consultants all have an exceptional understanding of our business and how the system can fully complement what we’re trying to achieve. This is a working partnership with Cybit – and that’s very important to us.
John Wisdom, sales and marketing director at Cybit added: “The role of telematics is becoming more and more integral to operating a business efficiently and with optimum effectiveness. Our work with Volvo Construction Equipment shows how vital an effective partnership with a telematics specialist can be – for example, we helped Glynn and his team recover a stolen van on a Sunday morning! In addition to these exceptional instances, telematics makes a meaningful and strategic impact on a range of day-to-day essentials, such as driver health and safety and operational efficiency.”
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