The Innovation Group has announced a five-year contract with Enterprise Rent-A-Car.
The new contract follows the successful completion of a proof of concept phase and will see Innovation Group provide a range of outsourced accident management services including accident claims notification as well as the deployment of vehicle hire and repair services.
“This is a milestone win for the group and I am extremely pleased to announce it today,” said Andy Roberts, Innovation Group’s chief executive officer. “We have invested significantly in our BPO offering over the past 18 months, enhancing our technology platform and broadening the scope and scale of the services we offer.
“Enterprise Rent-A-Car’s decision to first trial and ultimately select Innovation Group’s capabilities is a resounding endorsement of our BPO strategy and we look forward to working with them on this exciting, high-volume roll-out.”
Mike Nigro, managing director of Enterprise Rent-A-Car, UK and Ireland, added: “We chose the Innovation Group as our outsourcing partner as a direct result of its reputation and experience for delivering first class services that mirror our own commitment to customer satisfaction.
“Their technology enabled accident management services, efficient notification of loss, liability determination and deployment of hire and repair services are a critical part of our offering to the insurance market. This relationship helps us maintain a key advantage in a very competitive market whilst contributing to shorter repair cycles and lower costs for insurers and policy holder.”