AutoRestore has appointed programme management expert Liz Eckert to the new position of process and performance manager, reporting directly into the UK executive management team.
In this new role, Eckert will be focussing on customer excellence, ensuring that improvements to systems and processes enable us to offer an unrivalled customer journey. Heading up a small team, her role is to facilitate this development by engaging with a range of stakeholders including technical experts, customers and staff which will ultimately deliver an even more seamless customer experience and further reduced cycle times for the company’s insurer and fleet clients.
Liz started her career at Autoglass, a sister company of AutoRestore, where she was management information analyst. Since then she has held a number of project and programme management roles in the NHS, including commissioning hospital services and working closely with the Department of Health on improving telephone access for patients. Most recently Liz was associate director of corporate business for NHS Direct which included responsibility for corporate risk and governance.
Patrick Dignan, AutoRestore’s customer experience director, commented “I am delighted to have appointed someone of the calibre of Liz after an exhaustive 6 month search, to a position that we have specifically created to support our pursuit of customer service excellence and this is a sign of the size and scale of the business we now have. This sort of role is one that market leading service provision companies regularly invest in but is quite rare in the accident repair sector”.