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Survey shows delivery convenience key to customer choice

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Retailers and service providers could be losing out on orders because they are failing to offer delivery services that fit in with modern consumers’ needs, a nationwide survey for Trimble has revealed.

The survey which was carried out by market research firm One Poll, on behalf of Trimble found that more than half of respondents (52.4%) said delivery timeslots given by firms are too long and seven out of ten people (73.2%) said that they would be put off ordering from those firms that only offer day-long timeslots for deliveries.

Younger consumers have the highest expectations. More than nine out of ten 18 to 24-year-olds (93.5%) and 25 to 34-year-olds (93.02%) say they are deterred from placing orders with companies that offer day-long timeslots for deliveries.

The survey of 2,000 adults found that almost half the respondents (43.7%) would even pay extra to have deliveries made at convenient times.

“The survey shows that businesses need to offer flexibility in their delivery timeslots and by providing better customer service in this way, they could retain and even win more business,” said Nick Mitchell, general manager for Trimble Field Service.

“Modern technology can enable companies to not only plan their work and delivery schedules better but also ensure they are on track to meet those commitments.

“With customer service integral to retailers and service providers, businesses can offer customers a specific or shorter time window for their delivery or appointment and then keep them informed along the way by using the latest work management solutions.”

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