Accident management company Easi-Drive has extended its business hours to accommodate increased demand and to improve its customer service.
The company will now be open on Saturdays between 9am and 2pm, while opening hours during the week are 8.30am–5.30pm.
Director at the Manchester-based company Gareth Berry said: “We are constantly looking at how we can improve the quality of service we offer our clients. We recognise that being available over the weekend to deal with claims is key to customer satisfaction.
“The move marks a long term investment into customer service and underpins our commitment to being the best in the business – something that we strive for here at Easi-Drive.”
Existing employees have been offered increased hours and the company is currently recruiting claims handlers to manage the increased hours.