Nearly thirty staff from LeasePlan attended the inaugural ‘Touch Metal' training sessions at BCA's Blackbushe and Measham centres in June and July.
The half-day workshop covered the range of activity around the de-hire process, including vehicle inspection and appraisal, condition grading, valuation and customer recharging.
It was the first time BCA had hosted the training sessions for LeasePlan and a cross section of employees from a variety of LeasePlan brands, divisions and departments attended.
The sessions were run by the management team from LeasePlan's remarketing operations and hosted by BCA corporate account manager Matthew Stringer who commented "In these difficult economic times, the challenge for corporate sellers is to make their cars affordable and maximise returns at the same time. Accurate inspection and appraisal becomes even more important to ensure vehicles reach the market in the agreed condition and are valued appropriately in line with market expectations. "
He added "By including a professional appraisal or inspection routine in the selling process, you bring a number of benefits - the vehicle is accurately described, realistically valued and more likely to sell the first time it is offered. This improves conversion and cash flow for the seller and promotes buyer confidence and loyalty in the brand."
Julia Thirtle-Watts, general manager for Remarketing Operations at LeasePlan adds "feedback from these workshops has been excellent and there is a healthy appetite for more, which are planned for the end of the year. We're fully engaged with our business, communicating what we do in a simple and transparent way. We are now pursuing a number of initiatives as a result of these workshops to help our internal and external customers understand more about wear and tear at end of contract, with a view to minimising damage on the vehicle, reducing costs and making the experience easier to LeasePlan"