Fleet News

New app aims to tackles costly courtesy and demonstrator fleet admin errors

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Automotive software developer DCML has introduced a new app that aims to help dealers eliminate the estimated 8% of courtesy and loan car bookings that are subject to costly administration errors and unnecessary disputes over damage.

It is available on iPad or Android-based device, will improve the accuracy, flexibility and convenience of the vehicle handover process, according to the software specialist.

Importantly, the DCM App is integrated directly with the Dealer Car Manager desktop platform, supports the ANPR facility and will create a more streamlined process that can be completed on the move with the customer.

The app will allow users to book vehicles in or out, capture customer signatures in situ, email customer agreements, review and record vehicle damage and update mileage and fuel levels, whether on the forecourt or delivering a car directly to a customer.

Furthermore, by allowing users to record damage while in front of the car with customers present, disagreements about when damage has occurred will be greatly reduced, as is the need for time-consuming paperwork. 

Vince Powell, managing director of DCML, said: “The DCM App will allow staff to avoid darting between customer and desktop, making the booking in and out of vehicles not only a more seamless experience, but also eradicate mistakes that could, ultimately, cost dealers money they can’t afford to lose.”

The DCM App, available for iPad users, with a version for Android devices coming soon, is available for Dealer Car Manager software users.

To download the app from the relevant App store, visit: www.dcml.co.uk/DCM_iPad.html.

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