Following recent client wins and the resulting increased repair volumes, WNS has recruited an additional field-based network manager, Glenn Dyke.
This appointment takes the number of full time WNS network managers to 8, covering repair bodyshops throughout the UK.
“WNS network managers are responsible for ensuring customer service standards are upheld through the auditing and performance management of each of our network repair partners. They also offer repairers immediate access to an experienced WNS representative who understands their concerns and can quickly resolve any issues that may arise on a day to day basis”, commented Tim Rankin, WNS Assistance managing director.
“With modern technology many of the core repair engineering duties can be carried out remotely on a desk-top by qualified staff. However, WNS understand that to provide the best customer service in the market direct face-to- face contact with our repair partners is key and helps quickly resolve problems and issues before they escalate. Whilst others are scaling down their network management function, we are continuing to invest to consolidate our network department as we welcome Glenn back to WNS”.
Having left WNS in 2010 to work as an independent Ford retailer, Dyke said: “WNS have a desire to build strong relationships with both clients and repairers, being a field based network manager enables me to actively get involved with all parties interested in a vehicle repair to ensure the best possible job is delivered to the end customer. WNS’ market leading status combined with this desire to do right by each partner makes it the ideal place to work within the accident management industry.”