Fleet News

Total Accident Management relaunches bespoke SME proposition

Total Accident Management has relaunched its proposition to supply SMEs with a dedicated accident management service.

Total is now offering an extensive range of services to SMEs, who have previously not had access to assistance through the accident management process that larger businesses enjoy.

Total has looked at the accident management needs and requirements of an SME and tailored its service to their discoveries.

Since its recent soft launch, Total has signed up five direct SME customers who are now all enjoying the benefits of the proposition, as well as two contract hire providers.

Across the small fleet customers, there has been an average increase of 43.2% in the volume of incidents reported to Total, showing SMEs are benefiting from the additional support and reporting streams which are now available to them.

SMEs can take up the service directly from Total or alternatively it can be offered through a contract hire provider. The SME has the benefit of someone taking care of the multiple stages of an accident management claim on their behalf, while the contract hire company has a value added reason to attract interest in their company with the capability to offer prospects a dedicated SME accident management service.

The service is tailored to the needs of a small business, and once the first contact is made to report the accident, Total take full control of the accident management process, meaning employers avoid lengthy conversations with insurers that can significantly increase off-road time and affect efficiency and profitability.

This first contact can either be on the phone or online via Total’s Claims Portal and Total Response app that have been launched in the past year. 

Total will also proactively work with drivers within SMEs to ensure that they are looking after their vehicles, sending timely text messages such as a reminder of the availability of winter tyres now the temperature has dropped.

Amanda Mullans, Total Accident Management operations director said: “We are proud to offer SMEs a full accident management service that was previously inaccessible. With nearly 1.2 million SME companies trading in the UK it is a huge market that has previously not been explored and we’re looking forward to offering our service to them.”

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