Fleet News

When is a van not a van?

A reassuring advertorial feature from the well-supported fleet


When is a van not a van?

When it’s off the road. Then it’s just a liability. Which is why, when you run Mercedes-Benz vans, everything possible is done to keep them on the road and working hard. Naturally that starts with manufacturing to the highest quality and for the greatest reliability. But it also means giving you round-the-clock support for your fleet.

You’ve heard about “24/7 support”. But what about “24/10,920 support”? Mercedes-Benz MobiloVan UK free roadside assistance covers Mercedes-Benz vans for up to 30 years – or 10,920 days.

New or used, vans regularly serviced by an authorised Mercedes-Benz Dealer are protected by MobiloVan UK. Even if they miss a service, cover starts again with the next regular service by an Authorised Dealer, and runs until the next service is due. For up to thirty years in total.

From repairs to rail fares
There’s “cover” and then there’s “Mercedes-Benz cover.”

MobiloVan UK starts with Roadside Assistance. In the event of a breakdown or failure to start, our trained technicians will do everything they can at the roadside to get your van moving. And for repairs of up to £130 it won’t cost you a penny.

If a roadside repair’s not possible, your van will be recovered to the nearest authorised Mercedes-Benz service partner. And then there are a number of options to minimise disruption to the working day: like returning the repaired van to the driver, or providing a temporary replacement van. We can put up driver and passengers in a hotel, or cover travel expenses from the Mercedes-Benz Dealer to wherever the driver needs to go. Or we’ll pay for a return journey by plane or rail for driver and passengers.

We work as hard as you
Mercedes-Benz service and support never sleeps.

As well as MobiloVan UK, we offer our Service 24h roadside assistance service, with qualified Mercedes-Benz technicians available throughout the UK and Europe, 24 hours a day, 365 days a year. The current average attendance time is 55 minutes, with a current roadside fix rate of 85%.

But whether you use Service 24h or MobiloVan UK, when a roadside fix isn’t possible we work as hard and as fast as we can to get your van back in business. Opening times at our nationwide network of 90 service points average 97 hours a week, (including Saturdays), with over a third of workshops open 24 hours a day, and over 90% operating at least two shifts daily.

Add in a two-year unlimited mileage warranty on all parts we fit, and a year’s guarantee for the work itself, and we’ll keep your uptime up, your downtime down, and your stress levels almost non-existent.

Find out more for your fleet
All this talk of breakdowns shouldn’t hide the fact that Mercedes-Benz vans are amongst the most reliable you can choose. And they’re easy to buy too, with a range of finance and purchasing options for you to choose from. There’s so much more we can tell you about the benefits of Mercedes-Benz vans for your fleet. So why not get in touch for a breakdown?

To find out more about how Mercedes-Benz can meet all your fleet needs, get in touch with our Fleet Business Centre here. Or call 0870 129 1911, 9am-5pm, Monday to Friday.

 

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