Fleet News

Motability rewards best practice in customer service with annual Dealer Awards

 The winners of Motability’s new annual awards, recognising dealerships, dealer groups and specialists from across the UK for outstanding customer service, have been announced.

Perrys Motor Sales has scooped National Dealer Group of the Year, with commended accolades going to Lookers plc and Vertu Motors plc. Gordons Ford, based in the North West has won the award for Regional Dealer Group of the Year, with runner up mentions going to Busseys in Norwich and Norfolk and John Grose, based in East Anglia.

Kylie Warwick from Marshall Ford in Cambridge has been named Motability Specialist of the Year, with Nicola Marriott from Westover Nissan in Bournemouth commended in the category. The award for Website of the Year, which is based on ease of navigation and the availability of up-to-date, accurate information, has been awarded to Isaac Agnew with Allen Ford Dealer Group highly commended in the category.

The Dealer Awards programme recognises dealers and dealer groups across eight categories and is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the dealer network. The awards are judged on how a dealer delivers the Scheme to customers, and is assessed through customer feedback, reviews of their Motability performance and levels of engagement.

The new Motability Dealer Awards programme saw quarterly award announcements in the lead up to the annual awards. All of the quarterly winners from 2013 were automatically entered into the nominations for the annual prizes.

Peter Wilson, general manager – dealer relations at Motability Operations, said: “These awards are a great way for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme. We continually receive great customer feedback and aim to build upon this. Many congratulations to our partners who work as the ‘face’ of Motability and deliver an outstanding customer experience.”

 

 

 



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Comments

  • Customer Service Guru EE - 21/03/2014 16:33

    The automotive industry leads the way in CS, telecoms could do with taking a leaf out of your book! Especially EE

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  • Ben Chapman - 23/03/2014 17:04

    A very good incentive for dealers. I think they should expand the award programme to reward Adaptation Installers and even customer service advisors!

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