The Transport Committee has launched an online survey as part of an inquiry to examine what fleets and other motorists find when they engage with the Government’s various motoring agencies.
The agencies being considered are the Driver and Vehicle Licensing Agency (DVLA), the soon to be merged Driving Standards Agency (DSA) and Vehicle and Operator Services Agency (VOSA), and the Vehicle Certification Agency (VCA).
Louise Ellman, chair of the Transport Committee, said: “The Government’s motoring agencies are changing and two - DSA and VOSA - are shortly to merge.
“All of them rely increasingly on websites and email for delivering services.
“We need to find out if these changes will deliver a better service when you do things like book a driving or vehicle test, apply for a driving, PSV or HGV license, register a vehicle or submit a SORN, and seek authorisation for motor vehicles, systems and components.
“Your experiences will form an important part of the evidence we gather for our inquiry.
“If you find these services easy to access, affordable and well run please tell us via our survey.
“And, if you face problems please tell us how these arose and whether they were dealt with quickly and fairly.”
The survey can be reached by clicking here. It will remain open until Tuesday, April 21, 2014.