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Epyx delivers uninterrupted service to fleets during disaster simulation

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Epyx successfully provided an uninterrupted service to fleets and dealers during a simulated disaster exercise.

The scenario planned saw the company’s Meriden head office closed suddenly and completely – presenting management with the problem of continuing online provision without any issues.

Rob Gargett, head of product support said: “Up to 15,000 transactions are processed every day on our 1link Service Network platform alone, so any problem of this kind could have serious implications for fleets and dealers trying to do business.

“It is not an exaggeration to say that fleet SMR could grind to a standstill.

“That is why we have a sophisticated disaster recovery plan in place and test it in many different ways on a regular basis.”

The disaster recovery plan sees all critical head office workers switch to a mode that enables them to carry out all their office-based tasks from home or any location with internet access.

Gargett said: “Essentially, we decentralise all essential head office activities immediately that a problem arises.

“Workers are able to deliver our complete range of support services to our users from wherever they are based.

“We are pleased to say that the exercise was very successful, something that should be a source of peace of mind to fleets and dealers using our platforms.”


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