Customer Service & Logistics Manager
- Job added: 12 April 2024
- Salary: £45000 - £55000/annum
- Location: Hemel Hempstead, Hertfordshire
- County: Hertfordshire
- Job Type: Permanent
- Reference: 221463449
- Company: CV-Library
Our client, a leading drinks business is looking for a Supply Chain professional to effectively manage their Customer Service, Stock Control & Logistics operations, to deliver a world class experience for their customers.
Responsibilities:
* Manage and develop the Customer Services provision, to provide a first-class experience for all customers, identifying and implementing service improvements, resolving complaints swiftly and professionally, introducing follow-up and courtesy contact, adding value by representing the business in the best way possible.
* Manage the individuals within the Customer Services and Orders team and proactively motivate and develop their skills to continually improve the service provided.
* Manage all aspects of office maintenance, facilities, and services for the business, acting as the main point of contact for service providers.
* Effectively manage 3rd Party Logistics (3PL), Licensed Custom Brokers (LCB) and Freight Forwarder relationships.
* Stay informed and up to date on import/export legislation.
Candidate requirements:
* A tertiary qualification in Supply Chain, Logistics, Business Management or equivalent.
* Customer Service and Logistics management experience in the Wine/Drinks or FMCG industry.
* People management experience
* Ability to build and establish effective relationships with both internal and external stakeholders.
* Good problem-solving skills and the ability to communicate effectively across all levels in the organisation.
Salary will be circa £45K to £55K + 10% Bonus.
25 leave days + 8 bank holidays
The role will be based in the Hertfordshire area.
Hybrid remote working options (3 days in the office)
Responsibilities:
* Manage and develop the Customer Services provision, to provide a first-class experience for all customers, identifying and implementing service improvements, resolving complaints swiftly and professionally, introducing follow-up and courtesy contact, adding value by representing the business in the best way possible.
* Manage the individuals within the Customer Services and Orders team and proactively motivate and develop their skills to continually improve the service provided.
* Manage all aspects of office maintenance, facilities, and services for the business, acting as the main point of contact for service providers.
* Effectively manage 3rd Party Logistics (3PL), Licensed Custom Brokers (LCB) and Freight Forwarder relationships.
* Stay informed and up to date on import/export legislation.
Candidate requirements:
* A tertiary qualification in Supply Chain, Logistics, Business Management or equivalent.
* Customer Service and Logistics management experience in the Wine/Drinks or FMCG industry.
* People management experience
* Ability to build and establish effective relationships with both internal and external stakeholders.
* Good problem-solving skills and the ability to communicate effectively across all levels in the organisation.
Salary will be circa £45K to £55K + 10% Bonus.
25 leave days + 8 bank holidays
The role will be based in the Hertfordshire area.
Hybrid remote working options (3 days in the office)
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