Inchcape Fleet Solutions is implementing an ‘emergency action plan’ to drivers that require roadside assistance should AA patrols hold a proposed two-day strike next month.
Should the strike take place, the response unit will co-ordinate service support from alternative national recovery organisations and Inchcape Fleet Solutions’ existing network of specialist vehicle recovery partners.
Drivers will continue to access support via their company’s existing dedicated driver helpline and calls will be diverted directly to the relevant support partner. Meanwhile, a ‘live’ call transfer facility will allow the AA call centre to transfer calls directly to the Inchcape Fleet Solutions technical response team who will co-ordinate the driver response.
AA patrols belonging to the Independent Democratic Union (IDU) plan to hold a two-day strike on Sunday, May 2 and Monday, May 3 in a dispute over pensions.
Historically the May Bank Holiday weekend is a period when recovery and assistance requests from drivers whose vehicles are provided by Inchcape Fleet Solutions is low.
However, Terry Bartlett, Managing Director of Inchcape Fleet Solutions, said “Delivering a reliable roadside assistance solution for our drivers is our priority during the period of planned disruption and we will be deploying a robust solution to ensure we are able to respond to any events during the weekend.”
He concluded: “We continue to be in discussion with the AA with regard to the operational service capability it anticipates being able to provide and to agree the call escalation process that will enable us to provide enhanced service provision for all Inchcape Fleet Solutions’ drivers.”
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Author
Debbie Wood
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