Kwik-Fit Fleet extended its vehicle servicing and MoT collection and delivery initiative and appointed its own dedicated agents with the aim of offering an even better service to businesses and their company car and van drivers.

The collection and delivery service is now available through almost 200 Kwik-Fit centres and plans are afoot to extend it to in excess of half of the company’s 676 centres by the end of 2011.

Meanwhile, the fast-fit giant has appointed its own dedicated collection and delivery agents for the service, which was originally launched last year at 30 Kwik-Fit centres in Bristol, West London and South West London and is being provided in partnership with Autoclenz.

Additionally the collection and delivery service has been extended to retail customers at a cost of £25 including a vehicle wash and vacuum. The service can be booked through the Kwik-Fit website at www.kwik-fit.com.

The service is proving hugely popular with a near month-on-month doubling in the number of corporate customers using it since its initial launch in May - a trend expected to continue as Kwik-Fit expands it over the coming months and client awareness grows.

Company car and van collection and delivery was launched to meet demand from Kwik-Fit’s end-user fleet and contract hire and leasing company customers.

The collection and delivery service is now fully operational within the M25 circle, along the M4 corridor (Bristol, Cheltenham, Gloucester and Reading) and in a number of other major towns and cities including Birmingham, Bradford, Coventry, Edinburgh, Huddersfield, Leeds, Leicester, Manchester and Sheffield.

More towns and cities are being enrolled into offering the collection and delivery service each month with Glasgow and Liverpool among those next in line.

A total of 22 dedicated vehicle collection and delivery agents already service the almost 200 Kwik-Fit centres currently providing the service and more will be appointed as the network increases.

Kwik-Fit Fleet sales director Peter Lambert said: “The decision to appoint dedicated collection and delivery agents who will look after the prompt collection of a vehicle from a pre-agreed location and return it when the mechanical work has been completed further improves our customer service and helps to ensure service consistency.

“When the service was launched drivers were employed on a job-by-job basis, but demand for the service has been such that we believe employing the agents on a full-time basis will deliver an even better customer experience.

“We anticipate recruiting at least a further four or five collection and delivery agents each month as we roll-out the service, which we anticipate becoming a pre-requisite for fleets.”

Last year, Kwik-Fit Fleet recorded a near 50% increase in the number of fleet MoTs undertaken when compared with 2009 figures and a 16% rise in fleet car and van servicing.
 

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