Isotrak has announced a new strategic partnership with TranSend to offer a fully integrated PDA-based electronic proof of delivery (ePOD) and customer service solution suitable for all company sizes.
The partnership enables Isotrak to provide a complete web-based mobile delivery management system that interfaces with its own GPS vehicle tracking and telematics solution.
The Isotrak-TranSend integrated product offers scalability for deployment across any type of service or delivery fleet.
Isotrak suggests that it should be of particular interest to mid-market sized companies that want to improve customer service with a single, integrated view of the delivery operation.
TranSend ePOD is a PDA-based proof of delivery and integrated back office management system that is designed to help companies meet their goals for on time, in full deliveries, collections and stock reallocation.
It provides multi-dimensional delivery management information and analysis and control - reducing operational costs, improving customer service and cash flow with full visibility of the delivery and collection process.
With ePOD, customer service staff and their clients can access real-time information before, during and after delivery. This provides accurate ETAs, the opportunity to investigate any issues at the point of delivery and debrief drivers following the delivery.