The SE version now includes side airbags and 17in alloy wheels and the van’s looks have been enhanced with part body-coloured bumpers. Prices are £14,125 ex-VAT for the entry-level model and £16,245 for the 3.0Di SE. Vans get their own wear and tear guide A NEW publication launched by the British Vehicle Rental and Leasing Association (BVRLA) and Manheim Auctions should help end the thorny problem of end-of-contract vehicle damage.

The condition of vehicles at the end of their rental or lease contracts – and more importantly who should pay to repair any damage – is one of the major problems faced by leasing and rental firms and it is a subject on which Manheim Auctions has a vast array of knowledge.

The two teamed up to produce the handy booklet which includes photographs of what damage is acceptable after a contract and what is not.

Launching the booklet, BVRLA director general John Lewis said: ‘Our members operate 2.3 million vehicles and this booklet is designed to help them have clear guidelines about the condition of vehicles at the end of their contracts.’

Alex Wright, sales director, commercial vehicles at Manheim Auctions, who helped compile the guide, said: ‘We had five aims in compiling this booklet – we wanted it to be clear and concise with no grey areas, simple and straightforward, easily implemented, fair to rental companies and fair to the users. Now everyone knows where they stand.’

Chris Sharp, chairman of the BVRLA’s commercial vehicle committee, added: ‘The condition of a vehicle at the end of its contract is the most contentious issue we have to deal with. Often we get into a debate about what is fair wear and tear and this booklet clarifies it, so that customers will know what is required of them at the start of the contract.’

The booklet contains sections on customers’ responsibilities, best practice, the dispute handling process, defining wear and tear and appraisal tips for drivers.

Photographs show examples of damage – both fair and unfair – to exterior body, roofs, grilles, bumpers, load areas, cabs, dashboards, headlinings, floor coverings and seats.