Activa Contracts has promoted Karen McCarthy to the newly-created role of customer service director.
McCarthy, who has almost 25 years’ experience in customer service roles, joined Milton Keynes-based Activa Contracts in January last year as customer service manager.
She joins the existing board of directors led by managing director Ian Hill and also comprising sales and marketing director Lisa Temperton and finance director Peter Smith.
Activa Contracts, a division of Arnold Clark Finance the FN50 top 10 leasing company, has experienced consistent fleet growth in recent years.
Hill said: “Karen’s promotion to customer service director is reflective of the continuing expansion of the business and our commitment to being a high service level provider.”
At Activa Contracts, McCarthy leads a 20-strong team that includes specialist sections for vehicle logistics and daily rental as well as three customer support teams that provide dedicated assistance to fleet managers and drivers.