Tusker has launched an online learning system, the Tuskerville Academy, for staff development.
The gamified platform enables employees to share best practices and earn points for completing e-learning programmes.
Tuskerville is populated by cartoon super-heroes - even the senior management team have their own characters. Employees can gain ‘experience points’ and move up the leader board as they progress from ‘rookie’ to ‘sidekick’, then ‘hero’ and finally ‘super hero’, with every employee at every level able to take part.
Using gaming and social media style platforms enables employees to learn about the workings of the entire company in a format that they are both familiar and comfortable with. The Academy is accessible via smart phones and tablets, and employees are allocated time to access Tuskerville during working hours but many are already using the features in their own time.
The inclusive nature of the Academy ensures that, regardless of which department an employee works for, they are able to answer customer enquiries quickly and efficiently. A key element of the forum is for employees to learn more about the industry, such as finance or tax, and to gain a greater insight into what other teams in the business do and how their own work interacts with them.
David Hosking, CEO of Tusker, said: “It was important for us to design the Academy format entirely ourselves so that it reflected our own unique company personality. We have a very inclusive culture, so everybody in the business knows what’s going on and Tuskerville builds on that knowledge. The foundation of the entire system is how to treat everyone, whether they are customers, suppliers or colleagues. It has been extremely well received and the leader boards have become very competitive already!”