Fleet News

The AA is working hard to shake off its 'breakdown-only' image

 AA director of fleet and accident management services Stuart Thomas (centre) with members of his award-winning team

The AA aims to provide more than breakdown cover for its fleet customers and is investing heavily in Prestige – its service, maintenance, and repair (SMR) offering.

Gavin Franks, director of business services at the AA, says he sees an “exciting opportunity” to join up the roadside and SMR elements of the organisation’s services.

“The exciting thing we are trying to do is provide that end-to-end solution support for fleets, looking at how we manage an incident from start-to-finish, rather than just being the breakdown provider,” Franks says.

“So, if anything goes wrong, whether it’s planned or unplanned maintenance or an accident, we can quickly get the vehicle through whatever repair network it needs or fixed at the side of the road if it’s just roadside, then back into the fleet as quickly as possible.

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