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Managing driver behaviour: Incentives

However, rather than rely on incentives alone, a carrot and stick approach needs to be adopted.

“Companies should ultimately be seeking long-term cultural change within their business, the aim being for attitudes towards vehicle damage to alter permanently,” he says.

“Peer group pressure is far more powerful than a few extra pounds in one’s pay packet or a prize at the end of the year and the carrot and stick approach, combined with a high-profile internal communication campaign, should be used to achieve sustained change,” he says.

The stick in this scenario can be a zero tolerance for any collision so that all prangs result in paperwork, investigation and cost-sharing.

Finally there is the psychological incentive. Encouraging drivers to see road safety as a life skill which will translate into their personal lives and protect their loved ones can be a powerful motivator in its own right.

Setting up effective incentives

There have been few studies into the effects of incentives upon driver behaviour, but there has been illuminating research into the role of incentives in changing behaviour more generally in the workplace.

Some of these points are taken from a 2012 study called Behavioural Economics and Psychology of Incentives by Emir Kamenica, professor of economics at the Booth School of Business in Chicago.

Some key things to remember are:

  • Financial incentives may boost productivity, but sometimes people will lose interest in a task if you make it about money rather than pride and/or interest.
  • Recognition can be more effective than cash.
  • Cash rewards quickly become hygiene factors; once started it can be very difficult to take financial incentives or reward schemes away.
  • Setting what psychologists call ‘choice architecture’ correctly is very important. If something is the default setting or choice in a company, far more people will make that choice. This is equally true of safety or, equally, laziness, at a cultural level. Make excellent driving a core cultural value which people buy into.
  • We can become demotivated about intrinsically interesting (eg perfecting professional driving skills) or noble (for example, protecting public safety) tasks when offered money specifically for them.

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Comments

  • Matthew - 18/10/2013 07:55

    Excellent article

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  • Martin Otter - 24/10/2013 20:47

    Incentives can be as simple as giving the safest driver the newest van to drive. He gets the shiny new van, you get to know it is safe! Also don't measure absolute values, measure improvements. That way everyone has their own (level) playing field. 10% improvement in safety is 10%; regardless of whether it is the best or worst driver. For that though you need to know your starting point. That's the hardest bit sometimes.

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  • Izu - 20/04/2016 11:49

    Incentives dont necessarily need to be issuing of plaques, awards and guge sums of money. It is in the little gesture we show to express appreciation. It may be portrayed through publication of driver when they return valuables or materials left over in the car.

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  • Sebalu - 20/02/2017 13:39

    recognizing improvement can lead to better performance even with the not-so-good drivers

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