Operations Logistics Manager
40 hours Mon to Fri
£40k to £45k
To coordinate and lead the day to day activities of the operational planning function within the Company, focusing on efficiency and accuracy to support the order fulfillment process including processing inbound orders on to the company systems, planning logistics, route planning, coordinating and planning sub-contractor activity, implementing effective diary management, raising invoices and releasing jobs to production.
Managing the flow of work against agreed performance indicators
Identifying risks with the achievement of planned work and implementing timely corrective actions
Liaising with logistical contractors to ensure efficiency and quality of service provided
Monitoring the performance of the diary management system to ensure it is inline with customer demands
Leading a small team and coordinating their actions on a day to day basis
Monitoring team performance and taking corrective action when needed
Actively supporting software system updates and developments within the team to aid the automation of the processing of orders
Implementing team training and effective reviews on a regular basis
Monitoring the volume of orders released to production to ensure they balance with customer needs and production capacity
To liaise with the production planning team in terms of volumes of work and potential conflicts
Monitoring the day to day performance of sub contractors and reporting serious concerns to the Head of Supply Chain
Monitoring the timeliness and accuracy of invoices being raised with the Finance Team
Liaising with other Senior Members of the Operations team to ensure orders are being processed in a timely manner
Ensuring the team adhere to agreed SOP's and working practices when managing customer orders
Regular updating of actual vs planned performance, including compilation of Daily, Weekly and Monthly figures and reports.
Identify and implement opportunities to improve the customer’s experience through working systems & processes
Generating performance reports, analysing trends and patterns to inform future decisions
Undertaking monthly performance reviews with each team member
Identifying development goals for the team and implementing coaching and support as needed
Building close working relationships with a diverse range of sub-contractors
Monitoring sub-contractor performance
Monitoring customer feedback against sub contracted staff and taking corrective action when needed
Process team requests for annual leave.
Monitor all aspects of absences including Return to Work administration.
Manage and review regularly all aspects of team and individual performance. About you
Qualified to degree standard (preferred)
Minimum of 5 year’s experience in an Operations environment with 2 years planning/logistics experience ideally gained in a B2C organisation, in a managerial role Your experience
Planning and scheduling work
Logistics planning and coordinating
Implementing planning software
Invoice administration Key behaviours
Achieves Exceptional Results: drives the team to perform at a high level, focuses on delivering above expected standards
Determination and Drive: doesn't give in, resilient to pressure and willing to challenge others to improve standards and performance.
Leadership: leads by example, sets high personal standards and acts as a role model to others
Builds Teams: focuses on developing all members of their team, providing motivation and driving engagement
Hardworking: never short of energy and prepared to apply mentally and physically to the task in hand. Still delivering results when those around them have become exhausted
Tenacious: balances short and longer term thinking, monitors performance and makes plans to ensure goals and objectives are consistently met
Communication: presents and articulates themselves confidently to others, leads discussions and debates with enthusiasm and strength of character
Inquisitive Commercial Edge: demonstrates good commercial judgement, balancing the needs of the business, the team and customer when making decisions
_ Customer Focus_
Focus on the Customer: empathetic and sees things from a customer’s perspective, focuses on the customer experience and sustaining positive feedback
Optimism: focuses on positive outcomes, believes in the business and their own team’s capacity to achieve and deliver great service Keywords: Planning, logistics team leader, logistics supervisor, operations planner, planning manager, logistics manager, supply chain coordinator, scheduling team leader, scheduling supervisor, coordinator, Team leader, management, production planning, scheduling, Supply chain
You can apply this job via clicking the button below.