Fleet News

New strategy for Hyundai

HYUNDAI'S new approach to selling cars to fleets will take effect from October 28. Following the company's decision to axe the role of national fleet sales manager, a role occupied by Tony Barlow, further details of the company's business review by managing director David Walker and his management board have been revealed.

The review included investigations into why potential customers were rejecting the marque. They found customers liked being treated as individuals but also felt dealerships didn't match their expectations for service.

Marketing director Ken Lee said: 'We have come up with a long term project requiring a new attitude from everyone in the organisation.' The new head office operation will consist of what Hyundai is calling 'cross-functional teams', operating on a regional basis to give direct support to dealers. There will be three teams each headed by a regional director.

The dealers will handle small fleet business and one of the head office teams will be tasked to deal with the small number of large fleets on the books. Instead of different head office departments such as sales, fleet, marketing etc, business teams will contain a wide selection of specialists. Barlow's team of three will stay with Hyundai, taking on other responsibilities. Barlow himself is considering a number of options.

Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Login to comment


No comments have been made yet.

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee