Executive sales director John Britcliffe said last month's Lex Report on Motoring highlighted the amount of time fleet managers spend on day-to-day administration such as servicing and maintenance and insurance claims.
The report revealed 33% of fleet managers said servicing and maintenance created the most hassle in their jobs, while a further 18% cited accidents and reports. Another 20% said insurance issues caused a major headache and 15% said dealing with driver queries took up large amounts of time. Only 12% said sourcing and purchasing were their main preoccupations while just 4% spent most of their time on policy setting. These findings were confirmed by another survey from Dial, which also suggested fleet managers were getting saddled with too much detail.
Britcliffe cited servicing and accident management as two extremely time-consuming functions which were ideal for outsourcing to a specialist - affording the fleet manager more time but keeping him in control.