Fleet requirements for convenience and cost savings are apparent in the proportion of fleets expecting franchised dealerships to service vehicles of any marque (45%) and the growth of mobile servicing, now used by 22% of fleets.
The survey advises fleet operators looking to review service policy to address two key issues. First, would there be any economic advantage in using non-franchise dealers and what would it do for warranty? And secondly, what is the best way to select a non-franchise garage and monitor its performance?
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